Nach der Insolvenzanmeldung von Thomas Cook Deutschland übernimmt der Insolvenzversicherer Zurich die Kosten für zwischen Thomas Cook Deutschland und Leistungserbringern wie z.B. Hotels und Fluggesellschaften vereinbarten Leistungen für die Reisenden, die ihre Pauschalreise mit Thomas Cook Deutschland (mit den Marken Neckermann Reisen, Öger Tours, Bucher Reisen, Thomas Cook Signature und Air Marin) gebucht haben und aktuell in den Urlaubsgebieten unterwegs sind. Das bedeutet, dass Hotels in den Urlaubsgebieten keinen Grund haben, Urlauber aus Angst vor Zahlungsschwierigkeiten des Reiseveranstalters zur Kasse zu bitten. Sie finden hier das Schreiben der Zurich Versicherung, das Sie dem Hotelier zeigen können.
Zurich has taken over responsibility for TC Germany consumers in this capacity since TC Germany ceased trading as of 23 Sept. 2019.
Zurich understands that TC Germany and service providers e.g. hotels concluded contracts to provide accommodation services to its consumers .Zurich is therefore seeking co-operation of TC Germany´s service providers e.g. hotels to enable consumers of TC Germany continuing their trip without being asked to pay again for services provided by TC Germany´s supplier.
Zurich herewith declares the following:
Zurich agrees to cover for contractually agreed costs between TC Germany and its service providers (exclusive of flight services) for TC Germany’s travelers who have arrived for their travel prior to 23 September 2019 and are still abroad. This cost coverage declaration only relates to travel costs at rates and scope of services as originally contractually agreed between the service provider and TC Germany.
This cost coverage declaration is subject to the following conditions:
Zurich will not pay the following:
Confirmation to service providers:
Payment will be made by bank transfer only. Please do not follow Group Hotel Settlement payment standards by sending invoices, since instead self-billing will be put into place with immediate effect. TC Germany will calculate payments according to contractual agreements.
Zurich will pay you as soon as possible. This should normally be within 10 days from receiving the Declaration Letter.. In exceptional cases Zurich will consider making advance payments to facilitate the continuation of the ground arrangements for TC Germany passengers.
Ref. TURKEY Hotels:
To enable Zurich to transfer payments to your account, please provide your full bank details to the email ad-dress ghs.payments[at]thomascook.de: this should include the bank’s name and address, sort code (or local equivalent), and the account holder’s name and full account number.
I hope the content of this letter is clear. If you need any assistance, please contact me or any of my colleagues on the number shown or via our service partner Kaera: +49 (6172) 9976 11 23